At Nexora Pet, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition that you received them.

Non-Returnable Items

• Used pet accessories
• Personalized or custom-made products
• Items damaged due to misuse
• Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund where applicable.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

Contact Us

If you have any questions regarding this Refund Policy, please contact Nexora Pet customer support.

Last Updated: June 2026